First Name:
Last Name:
Phone Number:
Email Address:
Date of Most recent trip:
Destination of Most Recent Trip:
I Am The: (use pull down menu) Travel Arranger Traveler who made my own reservation Traveler who did not make my own reservation
I made reservations by: (use pull-down menu) Via Phone Using the email function Using the fax Using the after hours 800 service CTP System Online Booking Tool
Response time met requirements
Agent was courteous and professional
Agent offered lowest fare according to your travel policy/guidelines
Agent explained airfare rules and restrictions as applicable
Agent explained ticketing options
Agent provided appropriate hotel recommendations
Hotel reservation was made accurately
Agent provided appropriate car recommendations
Rental car reservations were made accurately
Itinerary and/or travel information was received promptly
Overall satisfaction with agency service
(In addition to any comments you would like to include, if an individual agent has been particularly helpful or if, from your perspective, an agent could benefit from.)
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